Better Customer Satisfaction

We improve customer satisfaction and strive to improve our quality based on the quality policies set out by each division.

The Green Technology System Division strives to improve environmental values (contribution to environment) for its customers and to protect global environment using Taikisha’s solution technologies as a company engaged in business related to the environment.

We strive to improve our technological and product development capabilities by focusing on technological development and advanced initiatives to meet the needs of our customers and the technologies required for the social issues of carbon neutrality and the SDGs.

We maintain a high level of quality to win customers satisfaction, and promote further improvements and standardization of quality, and provide construction equipment and services that earn us customer trust and afford satisfaction to them.

We propose environmentally friendly systems that reduce energy consumption throughout the life cycle of buildings, and provide outstanding technologies for decarbonization and reducing environmental burden.

In order to contribute to establishing a recycling-based society, we use resources effectively, promote reduced energy consumption, and also undertake initiatives including collecting and recycling products and reducing the use of containers and packaging.

We at the Paint Finishing System Division will construct and implement a division level environmental management system based on a correct understanding of the company’s Mission Statement, Corporate Philosophy and Management Vision, and will strive to improve this system through regular management reviews in order to contribute to all stakeholders.

In the design process, we develop systems that meet customer needs and examined in design policy, review meetings, and examination meetings, and then handed over to construction departments.
Before the commencement of a construction project, the persons responsible at the sales, design, safety, quality, purchase and construction divisions work together in the Construction Policy Meeting and the Review Meeting to identify risks regarding defective work and legal violations. In addition, they take up the following six important quality control issues, and check if they are incorporated in construction plans and implemented during on-site patrols and project completion report meetings.

In addition, before starting construction work, the site manager, managers/general managers, and quality departments cooperate each other to carry out activities centering on checking construction plan documents, such as design drawings, construction work instructions, the specifications of delivered equipment, and work drawings.

In an on-site construction quality check, self-inspections are performed by the subcontractor and the site manager at each milestone of the construction work, and before the ceiling construction work, the finishing stage, and the completion of the construction work, the Engineering Dept. and the Process Quality Dept. perform a quality inspection and supervise the construction work based on the inspection record until corrections are completed.

Furthermore, we review and demonstrate energy-saving technologies and labor-saving methods through design and construction, and dedicate them to designing and planing construction works of similar projects by introducing them to all departments and bases of the company.

After the system construction is completed, we confirm that the customer's needs and design conditions are met through trial-run calibration and performance verification, followed by an assessment at a project completion report meeting and the implementation of the PDCA cycle.

In addition, efforts are made to raise the standards of engineering employees through the preparation of quality standardization materials and the enhancement of periodic employee education.

In order to improve the quality of overseas projects, Taikisha identifies priority projects and discusses their quality issues at the Design Examination Meeting and the Construction Review Meeting, and follows up on the projects at regular meetings until the issues are resolved.
The factors and countermeasures for defects that occur are communicated to each office, and information is shared. In addition, in order to improve the skills of national staff, the department in charge conducts direct technical training on a regular basis.